Privacy Policy

Your privacy is important to us

At FixMyTV (accessible at https://fixmytv.co), we are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you contact us, submit an enquiry, or request a service, we may collect:

  • Name
  • Phone number
  • Email address
  • Address or service location
  • Details related to your TV or service request

This information is collected only when voluntarily provided by you.

b. Non-Personal Information

We may automatically collect certain non-identifiable information, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Referring website

This data is used for analytics and website improvement purposes.

2. How We Use Your Information

  • Respond to service requests and enquiries
  • Schedule TV repair, installation, or setup services
  • Communicate with you regarding your request
  • Improve website functionality and user experience
  • Analyze trends and usage patterns
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking Technologies

FixMyTV may use cookies and similar tracking technologies to enhance user experience, understand visitor behavior, and improve website performance. You can disable cookies through your browser settings, though some features may not function properly.

4. Third-Party Services

We may use third-party services such as:

  • Analytics tools (e.g. Google Analytics)
  • Advertising platforms (e.g. Google Ads)
  • CRM or lead management tools

These third parties operate under their own privacy policies. FixMyTV has no control over how third-party services use your data.

5. Google Advertising & Compliance

FixMyTV may use Google Ads and complies with Google Ads policies. Google may use cookies or device identifiers to serve ads based on user behavior.

You can opt out of personalized advertising by visiting: https://adssettings.google.com

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill service requests and meet legal, accounting, or reporting obligations. When no longer required, data is securely deleted or anonymized.

8. Your Privacy Rights

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent for communication

To exercise these rights, please contact us.

9. Children’s Information

FixMyTV does not knowingly collect personal information from children under the age of 13. If you believe a child has shared personal data with us, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

FixMyTV
🌐 Website: https://fixmytv.co
📧 Email: info@fixmytv.co

Last Updated: October 2025